Terms and Conditions

Achieve Yorkshire Limited – Terms and Conditions of Sale

Please read the following important terms and conditions before you buy anything on our website. If you do not agree with any of the terms, please do not place an order.

Summary of some of your key rights:

By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, SI 2013/3134 say that we must give you certain key information before a legally binding contract between you and us is made (see below). We will give you this information in a clear and understandable way. Some of this information is likely to be obvious from the context. Some of this information is also set out in this contract, such as information on our complaint handling policy.

The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that up to 14 days after receiving your goods, in most cases, you can change your mind and get a full refund.

The Consumer Rights Act 2015 says goods must be as described, fit for purpose and of satisfactory quality. During the expected lifespan of your product you're entitled to the following:

up to 30 days: if your goods are faulty, then you can get a refund;

up to six months: if they can't be repaired or replaced, then you're entitled to a full refund, in most cases;

up to six years: if the goods do not last a reasonable length of time, you may be entitled to some money back.

This is a summary of some of your key rights. For detailed information from Citizens Advice please visit www.citizensadvice.org.uk or call 03454 04 05 06.

The information in this summary box summarises some of your key rights. It is not intended to replace the contract below which you should read carefully.

This contract sets out:

  • your legal rights and responsibilities;
  • our legal rights and responsibilities; and
  • certain key information required by law.

In this contract:

  • we, us or our means Achieve Yorkshire Limited (trading as Achieve Clothing);
  • you or your means the person using our site to buy goods from us; and
  • ‘site’ means our website: achieveclothing.com.

If you don’t understand any of this contract and want to talk to us about it, please contact us by:

  • email to: info@achieveclothing.co.uk. Emails will be monitored and responded to from Monday to Friday between 9 am to 5 pm.

Who are we?

We are registered in England and Wales under company number: 11182694.

Our registered office is at: York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE.

Our VAT registration number is: 295971541.

  1. Introduction
    1. If you buy goods on our site you agree to be legally bound by this contract.
    2. You may only buy goods from our site for domestic or non-business reasons.
    3. This contract is only available in English. No other languages will apply to this contract.
    4. When buying any goods you also agree to be legally bound by:
      1. our website terms and conditions and any documents referred to in them;
      2. extra terms which may add to, or replace some of, this contract. We will contact you to let you know if we intend to do this by giving you notice; and
      3. specific terms which apply to certain goods, which where applicable, will be set out in the item listing. This may include items which we deem to be non-returnable in our Delivery and Returns Policy.

      All of the above documents form part of this contract as though set out in full here.

  2. Information we give you
    1. By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you certain key information before a legally binding contract between you and us is made. If you want to see this key information, please:
      1. click on the link to these terms and conditions, at any time during the online checkout process;
      2. read the acknowledgement email (see clause 4.2.1); or
      3. contact us using the contact details at the top of this page.
    2. The key information we give you by law forms part of this contract (as though it is set out in full here).
    3. If we have to change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.
  3. Your privacy and personal information
    1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.
    2. Our Privacy Policy is available at http://achieveclothing.com/.
  4. Ordering goods from us
    1. Below, we set out how a legally binding contract between you and us is made.
    2. You place an order on the site by checking out. Please read and check your order carefully before submitting it. If you need to correct any errors you can do so before submitting it to us.
      1. When you place your order at the end of the online checkout process (E.g. when you click on the ‘pay now’ button), we will acknowledge it by email. This acknowledgement does not, however, mean that your order has been accepted.
      2. We may contact you to say that we do not accept your This is typically for the following reasons:
        1. the goods are unavailable;
        2. we cannot authorise your payment;
        3. you are not allowed to buy the goods from us;
        4. we are not allowed to sell the goods to you; or
        5. there has been a mistake on the pricing or description of the goods.
      3. We will only accept your order when we email you to confirm this (‘Confirmation Email’). At this point:
        1. a legally binding contract will be in place between you and us; and
        2. we will dispatch the goods to
      4. If you are under the age of 16, you may only buy goods from the site with the consent of a parent or guardian.
  5. Right to cancel this contract
    1. You have the right to cancel this contract within 14 days, without giving any reason.
    2. The cancellation period will expire after 14 days from the day on which you acquire, or a third party other than the carrier and indicated by you:
      1. acquires, physical possession of the goods; or
      2. where they have been ordered in one order and delivered separately, acquires physical possession of the last of the goods.
    3. To exercise the right to cancel, you must inform us of your decision to cancel this contract by a clear statement (E.g. a letter sent by post or email). You can use the model cancellation form set out in the box below, but it is not obligatory.

      Cancellation form

      By the contact form on our site; or

      By email to: info@achieveclothing.co.uk.

      I hereby give notice that I cancel my contract of sale of the following goods:

      Ordered on [*] / received on [*]

      Name of consumer:

      Address of consumer:

      Order number:

      Signature of consumer: (only if this form is notified on paper)

      Date

      [*] Delete as appropriate

    4. To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.
  6. Effects of cancellation
    1. If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).
    2. We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.
    3. We will make the reimbursement without undue delay, and not later than:
      1. 14 days after the day we received back from you any goods supplied; or
      2. (if earlier) 14 days after the day you provide evidence that you have returned the goods; or
      3. if there were no goods supplied, 14 days after the day on which we are informed about your decision to cancel this contract.
    4. We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.
    5. If you have received goods:
      1. you shall send back the without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation from this contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.
      2. you will have to bear the direct cost of returning the goods.
      3. you are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
  7. Delivery
    1. We will use a provide of postal services or a courier to deliver our goods. If you want to see your delivery options, please see our Delivery and Returns Policy before you place your order.
    2. The estimated date for delivery of the goods is set out in the Confirmation email (see clause 4.2.3).
    3. If something happens which:
      1. is outside of our control; and
      2. affects the estimated date of delivery;

      we will let you have a revised estimated date for delivery of the goods.

    4. Delivery of the goods will take place when we deliver them to the address that you gave to us.
    5. Unless you and we agree otherwise, if we cannot deliver your goods within 30 days, we will:
      1. let you know;
      2. cancel your order; and
      3. give you a refund.
    6. If nobody is available to take delivery, please contact us using the contact details at the top of this page.
    7. You are responsible for the goods when delivery has taken place. In other words, the risk in the goods passes to you when you take possession of the goods.
    8. We do not make deliveries to any addresses outside of the UK.
    9. We reserve the right to deliver your goods in instalments. We will let you know if we intend to do so.
  8. Payment
    1. We accept payment for goods by PayPal and through those credit or debit card providers listed on our checkout page. We do not accept cash or cheque.
    2. We will do all that we reasonably can to ensure that all of the information you give us when paying for the goods is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy or breach by us of our duties under applicable laws we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.
    3. When you pay by PayPal, your account or associated debit or card will be charged at the time you place your order. When you pay by credit card or debit card, you may be charged at any time before goods are dispatched to you.
    4. Where payment is made by a credit card or debit card, your payment may need to be authorised by the relevant card issuer. This may also include the issuer’s extra security steps (E.g. verified by Visa). Please see your card provider’s website for information.
    5. If your payment is not received by us and you have already received the goods, you:
      1. must pay for such goods within 14 days; or
      2. must return them to us as soon as possible. If so, you must keep the goods in your possession, take reasonable care of them (including ensuring that you follow any instructions or manuals given with the goods) and not use them before you return them to
    6. If you do not return any goods (such as where you have not paid for them) we may collect the goods from you at your We will try to contact you to let you know if we intend to do this.
    7. Nothing in this clause affects your legal rights to cancel the contract during the ‘cooling off’ period under Clauses 5 and 6.
    8. The price of the goods:
      1. is in pounds sterling (£)(GBP);
      2. includes VAT at the applicable rate; and
      3. does not include the cost of delivering the goods (if you want delivery options and costs, please see our Delivery and Returns Policy before you place your order).
  9. Nature of the goods
    1. The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’), for example, the goods:
      1. are of satisfactory quality;
      2. are fit for purpose;
      3. match the description, sample or model; and
      4. are installed properly (if we install any goods).
    2. We must provide you with goods that comply with your legal rights.
    3. The packaging of the goods may be different from that shown on the site.
    4. While we try to make sure that:
      1. all weights, sizes and measurements set out on the site are as accurate as possible, there may be a small tolerance in such weights, sizes and measurements; and
      2. the colours of our goods are displayed accurately on the site, the actual colours that you see on your computer may vary depending on the monitor that you
    5. Any goods sold:
      1. at discount prices;
      2. as remnants; or
      3. as substandard;

      will be identified and sold as such. Please check that they are of a satisfactory quality for their intended use.

  10. Faulty goods
    1. Your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’), are set out at the top of this contract. They are a summary of your key rights. For more detailed information on your rights and what you should expect from us, please:
      1. refer to these terms and conditions;
      2. contact us using the contact details at the top of this page; or
      3. visit the Citizens Advice website www.citizensadvice.uk or call 03454 04 05 06.
    2. Nothing in this contract affects your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’). You may also have other rights in law.
    3. Please contact us using the contact details at the top of this page, if you want:
      1. us to replace the goods;
      2. a price reduction; or
      3. to reject the goods and get a refund.
  11. End of the contract

    If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  12. Limit on our responsibility to you
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for:
      1. losses that:
        1. were not foreseeable to you and us when the contract was formed; or
        2. that were not caused by any breach on our part;
      2. business losses; and
      3. losses to non-consumers.
  13. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with:
      1. the goods;
      2. our service to you; or
      3. any other matter;

      please contact us as soon as possible.

    3. If you and we cannot resolve a dispute using our internal complaint handling procedure, we will:
      1. let you know that we cannot settle the dispute with you; and
      2. give you certain information required by law about alternative dispute resolution (ADR). You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr.
    4. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to this contract.
    5. The laws of England and Wales will apply to this contract.
  14. Third party rights

    No one other than a party to this contract has any right to enforce any term of this contract.

Achieve Yorkshire Limited – Terms of use

  1. About our Terms
    1. These Terms explain how you may use this website which is provided by us free of charge.
    2. References in these Terms to the ‘Site’ includes the following website: achieveclothing.com and all associated web pages.
    3. You should read these Terms carefully before using the Site.
    4. By accessing or using the Site or otherwise indicating your consent, you agree to be bound by these Terms and the documents referred to in them.
    5. If you do not agree with or accept any of these Terms, you should stop using the Site
    6. If you have any questions about the Site, please contact us by:
      1. e-mail to: info@achieveclothing.co.uk. Emails will be monitored and responded to from Monday to Friday between 9 am to 5 pm.
    7. Definitions

      Content

      means any text, images, video, audio or other multimedia content, or other information or material submitted to or on the Site;

      Terms

      means these terms and conditions of use as updated from time to time under clause 11;

      Unwanted Submission

      has the meaning given to it in clause 5.1;

      Acceptable use policy

      means the policy, which governs your permitted use of the Site;

      Online terms and conditions for the supply of goods

      means the terms and conditions, which will apply to you ordering goods using the Site;

      Site

      has the meaning given to it in clause 1.1;

      We, us or our

      means Achieve Yorkshire Limited (trading as Achieve Clothing), company registration number 11182694, with VAT registration number 295971541 and a registered office at York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE; and

      You or your

      means the person accessing or using the Site or its Content.

    8. Your use of the Site means that you must also comply with our Acceptable use policy and our Online terms and conditions for the supply of goods, where applicable.
  2. Using the Site
    1. The Site is for your personal use only.
    2. You agree that you are solely responsible for:
      1. all costs and expenses you may incur in relation to your use of the Site; and
      2. keeping your password and other account details confidential.
    3. The Site is intended for use only by those who can access it from within the UK. If you choose to access the Site from locations outside the UK, you are responsible for compliance with local laws where they are applicable.
    4. We seek to make the Site as accessible as possible. If you have any difficulties using the Site, please contact us at info@achieveclothing.co.uk
    5. We may prevent or suspend your access to the Site if you do not comply with any part of these Terms, any terms or policies to which they refer or any applicable law.
  3. Your privacy and personal information
    1. Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our privacy policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities in the event you have a query or complaint about the use of your personal information.
    2. Our privacy policy is available at https://achieveclothing.com/pages/privacy-policy.
  4. Ownership, use and intellectual property rights
    1. This Site and all intellectual property rights in it including but not limited to any Content are owned by us or where applicable, our licensors. Intellectual property rights means rights such as: copyright, trade marks, domain names, design rights, database rights, patents and all other intellectual property rights of any kind whether or not they are registered or unregistered (anywhere in the world). We and our licensors reserve all rights in any intellectual property in connection with these Terms. This means, for example, that we and they remain owners of them and are free to use them as we and they see fit.
    2. Nothing in these Terms grants you any legal rights in the Site other than as necessary to enable you to access the Site. You agree not to adjust to try to circumvent or delete any notices contained on the Site (including any intellectual property notices) and in particular in any digital rights or other security technology embedded or contained within the Site.
    3. Trade marks: Trademark numbers [ ] and [ ] are our registered trademarks. Other trade marks and trade names may also be used on this Site and belong to their respective owners. The use of any trade marks on the Site or your use of our Trademarks is strictly prohibited unless you have our prior written permission.
  5. Submitting information to the Site
    1. While we try to make sure that the Site is secure, we cannot guarantee the security of any information that you supply to us and therefore we cannot guarantee that it will be kept confidential. For that reason, you should not let us have any patentable ideas, advertising or marketing suggestions, or any other information that you regard as confidential, commercially sensitive or valuable (Unwanted Submissions’). While we value your feedback, you agree not to submit any Unwanted Submissions.
    2. We may use any Unwanted Submissions as we see reasonably fit on a free-of-charge basis (bear in mind that we have no way of knowing whether such information is confidential, commercially sensitive or valuable because we do not monitor the Site to check for these matters). Therefore, we will not be legally responsible for keeping any Unwanted Submissions confidential nor will we be legally responsible to you or anybody else for any use of such Unwanted Submissions.
  6. Accuracy of information and availability of the Site
    1. While we try to make sure that the Site is accurate, up-to-date and free from bugs, we cannot promise that it will be. Furthermore, we cannot promise that the Site will be fit or suitable for any purpose. Any reliance that you may place on the information on this Site is at your own risk.
    2. We may suspend or terminate operation of the Site at any time as we see fit.
    3. You may have certain legal rights when using the Site (such as where the Online terms and conditions for the supply of goods apply to you). These are also known as ‘statutory rights’ as they are derived from laws such as the Consumer Rights Act 2015. A summary of your key rights is set out at the beginning of the Online terms and conditions for the supply of goods.
    4. Content is provided for your general information purposes only and to inform you about us and our products and news, features, services and other websites that may be of interest. It does not constitute technical, financial or legal advice or any other type of advice and should not be relied on for any purposes.
    5. While we try to make sure that the Site is available for your use, we do not promise that the Site is available at all times nor do we promise the uninterrupted use by you of the Site.
  7. Hyperlinks and third-party sites

    The Site may contain hyperlinks or references to third-party websites other than the Site. Any such hyperlinks or references are provided for your convenience only. We have no control over third-party websites and accept no legal responsibility for any content, material or information contained in them. The display of any hyperlink and reference to any third-party website does not mean that we endorse that third party's website, products or services. Your use of a third-party site may be governed by the terms and conditions of that third-party site.

  8. Limitation on our liability
    1. Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury), we are not legally responsible for any:
      1. losses that:
        1. were not foreseeable to you and us when these Terms were formed; or
        2. that were not caused by any breach on our part,
      2. business losses; and
      3. losses to non-consumers.
  9. Events beyond our control

    We shall have no liability to you for any breach of these Terms caused by any event or circumstance beyond our reasonable control including, but not limited to, strikes, lock-outs or other industrial disputes; breakdown of systems or network access; or flood, fire, explosion or accident.

  10. Rights of third parties

    No one other than a party to these Terms has any right to enforce any of these Terms.

  11. Variation

    These Terms are dated 09/11/2018. No changes to these Terms are valid or have any effect unless agreed by us in writing. We reserve the right to vary these Terms from time to time. Our updated terms will be displayed on the Site and by continuing to use and access the Site following such changes, you agree to be bound by any variation made by us. It is your responsibility to check these Terms from time to time to verify such variations.

  12. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with us please contact us as soon as possible.
    3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
      1. let you know that we cannot settle the dispute with you; and
      2. give you certain information required by law about alternative dispute resolution (ADR). You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr/.
    4. If you want to take court proceedings, the courts of the part of the United Kingdom in which you live will have exclusive jurisdiction in relation to these
    5. The law of England and Wales will apply to these

Achieve Yorkshire Limited – Acceptable Use Policy

 

  1. Introduction
    1. Together with our website terms and conditions of use, this Policy governs how you may access and use the Site.
    2. Definitions

      Policy

      means this acceptable use policy;

      Site

      means the following website: www.achieveclothing.com and all associated web pages;

      Submission

      means any text, images, video, audio or other multimedia content, software or other information or material submitted by you or other users to the Site;

      We, us or our

      means Achieve Yorkshire Limited (Trading as Achieve Clothing), company registration number 11182694, with VAT registration number 295971541 and whose registered office is at York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE; and

      You or your

      means the person accessing or using the Site or its content.

  2. Acceptable use
    1. We permit you to use the Site only for personal purposes and primarily for viewing and purchasing our goods or otherwise obtaining information about us. Use of the Site in any other way, including in contravention of any restriction on use set out in this Policy, is not permitted. If you do not agree with the terms of this Policy, you may not use the Site.
  3. Restrictions on use
    1. As a condition of your use of the Site, you agree:
      1. not to use the Site for any purpose that is unlawful under any applicable law or prohibited by this Policy or our website terms and conditions of use;
      2. not to use the Site to commit any act of fraud;
      3. not to use the Site to distribute viruses or malware or other similar harmful software code;
      4. not to use the Site for purposes of promoting unsolicited advertising or sending spam;
      5. not to use the Site to simulate communications from us or another service or entity in order to collect identity information, authentication credentials, or other information (‘phishing’);
      6. not to use the Site in any manner that disrupts the operation of our Site or business or the website or business of any other entity;
      7. not to use the Site in any manner that harms minors;
      8. not to promote any unlawful activity;
      9. not to represent or suggest that we endorse any other business, product or service unless we have separately agreed to do so in writing;
      10. not to use the Site to gain unauthorised access to or use of computers, data, systems, accounts or networks;
      11. not to attempt to circumvent password or user authentication methods; and
      12. to comply with the provisions relating to our intellectual property rights and software contained in our General website terms and conditions of use.
  4. Submission standards
    1. Any Submission or communication to users of our Site must conform to standards of accuracy, decency and lawfulness, which shall be applied in our discretion, acting reasonably. In particular, you warrant that any Submission or communication is:
      1. lawfully submitted;
      2. factually accurate or your own genuinely held belief;
      3. provided with the necessary consent of any third party;
      4. not defamatory or likely to give rise to an allegation of defamation;
      5. not offensive, obscene, sexually explicit, discriminatory or deceptive; and
      6. unlikely to cause offence, embarrassment or annoyance to others.
  5. Linking and framing
    1. You may create a link to our Site from another website without our prior written consent provided no such link:
      1. creates a frame or any other browser or border environment around the content of our Site;
      2. implies that we endorse your products or services or any of the products or services of, or available through, the website on which you place a link to our Site;
      3. displays any of the trade marks or logos used on our Site without our permission or that of the owner of such trade marks or logos; or
      4. is placed on a website that itself does not meet the acceptable use requirements of this Policy.
    2. We reserve the right to require you to immediately remove any link to the Site at any time, and you shall immediately comply with any request by us to remove any such link.
  6. Using the Achieve Trading name and logo
    1. You may not use our trade marks, logos or trade names except in accordance with this Policy and our general website terms and conditions of use.
  7. Breach
    1. We shall apply the terms of this Policy in our absolute discretion. In the event of your breach of this Policy we may terminate or suspend your use of the Site, remove or edit Submissions, disclose Submissions to law enforcement authorities or take any action we consider necessary to remedy the breach.
  8. Disputes
    1. We will try to resolve any disputes with you quickly and efficiently.
    2. If you are unhappy with us please contact us as soon as possible.
    3. If you and we cannot resolve a dispute using our complaint handling procedure, we will:
      1. let you know that we cannot settle the dispute with you; and
      2. give you certain information required by law about our alternative dispute resolution (ADR). You may also use the online dispute resolution (ODR) platform to resolve the dispute with us. For more details, please visit the website on the ‘Your Europe’ portal: https://webgate.ec.europa.eu/odr/.
    4. If you want to take court proceedings, the relevant courts of the United Kingdom will have exclusive jurisdiction in relation to this Policy.
    5. The law of England and Wales will apply to this Policy.