Privacy Policy

We ask that you read this website privacy policy carefully as it contains important information on who we are, how and why we collect, store, use and share personal information, your rights in relation to your personal information and on how to contact us and supervisory authorities in the event you have a complaint.

This website privacy policy is divided into the following sections:

Who we are
Our website
Our collection and use of your personal information
Transfer of your information out of the EEA
Cookies and similar technologies
Marketing
Your rights
Keeping your personal information secure
How to complain
Changes to this website privacy policy
How to contact us

Who we are

This website is operated by Achieve Yorkshire Limited, trading as Achieve Clothing (‘we’, ‘us’ or ‘our’), with company number 11182694 and our registered office at York House, Cottingley Business Park, Bradford, West Yorkshire, BD16 1PE. We are a clothing retailer selling non-bespoke garments to consumers. For more information please see our ‘about us’ page.

We collect, use and are responsible for certain personal information about you. When we do so we are regulated under the General Data Protection Regulation which applies across the European Union (including in the United Kingdom) and we are responsible as ‘controller’ of that personal information for the purposes of those laws.

Our website

This privacy policy relates to your use of our website: www.achieveclothing.com (the ‘Site’).

Throughout our Site we may link to other websites owned and operated by certain trusted third parties; such as social media providers and payment service providers, in order to make additional products and services available to you. These other third-party websites may also gather information about you in accordance with their own separate privacy policies. For privacy information relating to these other third-party websites, please consult their privacy policies as appropriate.

Our collection and use of your personal information

We collect personal information about you when you access our Site, register with us, contact us, send us feedback and purchase products and make payment via our Site.

We collect this personal information from you either directly, such as when you register with us, contact us or purchase products via our Site or indirectly, such as your browsing activity while on our Site (see ‘Cookies’ below).

We may also collect personal information about you from other sources, such as payment service providers.

The personal information we collect about you depends on the particular activities carried out through our Site. Such information includes:

your name, address and contact details
date of birth
bank account and payment details
details of any feedback you give us by email, or via social media
information about the goods we provide to you
your account details, such as username and login details.

We use this personal information to:

create and manage your account with us
verify your identity
provide goods to you
customise our Site and its content to your particular preferences
notify you of any changes to our Site or to our services that may affect you
improve our services

This Site is not intended for use by children under the age of 13 and we do not knowingly collect or use personal information relating to children.

Our legal basis for processing your personal information

When we use your personal information we are required to have a legal basis for doing so. There are various different legal bases upon which we may rely, depending on what personal information we process and why.

The legal bases we may rely on include:

consent: where you have given us clear consent for us to process your personal information for a specific purpose
contract: where our use of your personal information is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract
legal obligation: where our use of your personal information is necessary for us to comply with the law (not including contractual obligations)
legitimate interests: where our use of your personal information is necessary for our legitimate interests or the legitimate interests of a third party (unless there is a good reason to protect your personal information which overrides our legitimate interests)

Further information—the personal information we collect, when and how we use it

For further details on when we collect personal information, what we collect as well as how we use it, please read the following sections:

When information is collected	What information we ask for	How and why we use your information
When you register with us	Contact details including your: · name; · address; · email address; · telephone number, date of birth; and gender.	We ask for this: · to create and manage your account with us; · to communicate with you about your account; and · to help us to identify goods which may be of interest to you. We rely on our legitimate interests as the lawful basis for collecting and using your personal information. Our legitimate interest is in the setting up, operation and administration of your personal account. We will keep this information until: · you close your account with us; or · we close your account.
When you contact us or make enquiries	Contact details: · your name; · email address; and · telephone number.	We ask for this: · to enable us to identify you as the source of a communication; and · so we can communicate with you. We rely on our legitimate interests as the lawful basis for collecting and using your personal information. Our legitimate interest is in being able to communicate with our customers. We will keep this information until: · you close your account with us; or · we close your account.
When you make a payment to us for our goods	Contact details including your: · name; · address; · email address; · telephone number, and Payment card details.	We ask for this: · so that we can ascertain which customer is making payment. We rely on contract as the lawful basis for collecting and using this information. Payment for the goods is a condition of supplying the goods under our contract with you and we need to ascertain that you have paid. We will keep this information until: · you close your account with us; or · we close your account.

Who we share your personal information with

We may disclose your personal data with the following categories of third party:

social media providers, to the extent that our services interact with theirs; and
our e-commerce platform host; Shopify,

The use of personal data that is provided to such third party providers will be governed by their privacy policy and terms of use.

We will share personal information with law enforcement or other authorities if required by applicable law.

We will not share your personal information with any other third party.

Transfer of your information out of the EEA

Where we transfer your personal data outside of the EEA, we will ensure that:

the European Commission has made an adequacy decision regarding the data protection laws of that country; or
transfers to that country will be protected by appropriate safeguards, such as a data protection agreement obliging the recipient to provide the same or similar protections that We do.

The hosting facilities for Site are provided by Shopify who are situated in Canada. The European Commission has made an adequacy decision regarding the data protection laws that country.

Cookies and similar technologies

A cookie is a small text file which is placed onto your computer (or other electronic device) when you access our Site. We use cookies on our Site to:

recognise you whenever you visit the Site (this speeds up your access to the Site);
obtain information about your preferences, online movements and use of the internet;
carry out research and statistical analysis to help improve our content and to help us better understand your requirements and interests;
target our marketing more effectively by providing interest-based advertisements that are personalised to your interests; and
make your online experience more efficient and enjoyable.

In most cases we will need your consent in order to use cookies on our Site. The exception is where the cookie is essential in order for us to provide you with a service on the Site that you have requested.

Consent

If you click to consent to our use of cookies, you confirm your acceptance of their use for the purposes described in this policy.

Third-party cookies

We work with third parties who may also set cookies on our Site. These third parties are responsible for the cookies they set on our Site. If you want further information, please go to the website for the relevant third party.

Description of cookies

The table below provides more information about the cookies We use and why:

Cookies Necessary for the Functioning of the Store:

Name of cookie	Function of the cookie
_ab	Used in connection with access to admin.
_orig_referrer	Used in connection with shopping cart.
_secure_session_id	Used in connection with navigation through a storefront.
Cart	Used in connection with shopping cart.
cart_sig	Used in connection with checkout.
cart_ts	Used in connection with checkout.
checkout_token	Used in connection with checkout.
Secret	Used in connection with checkout.
Secure_customer_sig	Used in connection with customer login.
storefront_digest	Used in connection with customer login.

Reporting and Analytics

Name of cookie	Function of the cookie
_landing_page	Track landing pages.
_orig_referrer	Track landing pages.
_s	Shopify analytics.
_shopify_fs	Shopify analytics.
_shopify_s	Shopify analytics.
_shopify_sa_p	Shopify analytics relating to marketing & referrals.
_shopify_sa_t	Shopify analytics relating to marketing & referrals.
_shopify_uniq	Shopify analytics.
_shopify_visit	Shopify analytics.
_shopify_y	Shopify analytics.
_y	Shopify analytics.
tracked_start_checkout	Shopify analytics relating to checkout.

How to turn off cookies

If you do not want to accept cookies, you can change your browser settings so that cookies are not accepted. If you do this, please be aware that you may lose some of the functionality of our Site. For further information about cookies and how to disable them please go to the Information Commissioner’s webpage on cookies: https://ico.org.uk/for-the-public/online/cookies/.

For further information on cookies generally visit www.aboutcookies.org or www.allaboutcookies.org.

Marketing

We would like to send you information about products, competitions and special offers, which may be of interest to you. Where we have your consent, or it is in our legitimate interests to do so, we may do this by email.

We will only ask whether you would like us to send you marketing messages when you tick the relevant boxes when you register for an account.

If you have previously agreed to being contacted in this way, you can unsubscribe at any time by:

contacting us at: info@achieveclothing.co.uk
using the ‘unsubscribe’ link in emails
updating your marketing preferences on your account.

It may take up to 5 working days for this to take place.

For more information on your rights in relation to marketing, see 'Your rights’ below.

Your rights

Under the General Data Protection Regulation you have a number of important rights. In summary, those include rights to:

fair processing of information and transparency over how we use your use personal information
access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
require us to correct any mistakes in your information which we hold
require the erasure of personal information concerning you in certain situations
receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
object at any time to processing of personal information concerning you for direct marketing
object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
object in certain other situations to our continued processing of your personal information
otherwise restrict our processing of your personal information in certain circumstances
claim compensation for damages caused by our breach of any data protection laws.

For further information on each of those rights, including the circumstances in which they apply, see the Guidance from the UK Information Commissioner’s Office (ICO) on individuals rights under the General Data Protection Regulation.

If you would like to exercise any of those rights, please:

email or complete our contact form.
let us have enough information to identify you, such as your name, address, email address or phone number.
let us have proof of your identity and address (a copy of your driving licence or passport and a recent utility or credit card bill), and
let us know the information to which your request relates.

Keeping your personal information secure

We have appropriate security measures in place to prevent personal information from being accidentally lost, or used or accessed in an unauthorised way. We limit access to your personal information to those who have a genuine business need to know it. Those processing your information will do so only in an authorised manner and are subject to a duty of confidentiality.

We also have procedures in place to deal with any suspected data security breach. We will notify you and any applicable regulator of a suspected data security breach where we are legally required to do so.

How to complain

We hope that we can resolve any query or concern you raise about our use of your information.

The General Data Protection Regulation also gives you right to lodge a complaint with a supervisory authority, in particular in the European Union (or European Economic Area) state where you work, normally live or where any alleged infringement of data protection laws occurred. The supervisory authority in the UK is the Information Commissioner who may be contacted at https://ico.org.uk/concerns/ or telephone: 0303 123 1113.

Changes to this website privacy policy

This website privacy policy was published on 15/11/2018 and last updated on 15/11/2018.

We may change this website privacy policy from time to time, when we do we will inform you via a notice on our Site.

How to contact us

Please contact us if you have any questions about this privacy notice or the information we hold about you.

If you wish to contact us, please:

send an email to: info@achieveclothing.co.uk.